Initial Restart Check
00:00:16
- Restart the printer
- Restart the computer
- Power cycling daily or regularly is recommended
- After restart, resend the print job
DigiRIPCustomer login
Digirip/Pilot - How to Troubleshoot Prints Not Sending to Printer
Written out step by step, with the video alongside.
Printer Not Printing Troubleshooting Guide
00:00:04
Written steps 8
Pilot Software Indicator Check
00:00:28
- Check the connection symbol in DTF Station Pilot
- Check the light bulb symbol in DTF Station Pilot
- All symbols should be solid green
TCP/IP Port Verification in DigiRIP
- Open DigiRIP
- Click Q
- Select Manage Queues
- Open the Port drop-down menu
- Select IP port 127.0.0.1
- Confirm the port number is set to 9100
- Send a print job again 00:00:50
If Printer Still Does Not Respond
00:01:21
- If no symbols are blinking red in Pilot, DigiRIP may not be sending data correctly
- Refer to the DigiRIP Connection Troubleshooting Video Series
- Attempt printing using the PRN method
- Refer to the How to Print Using PRN Method guide
Connection Symbol Blinking Red
00:01:36
- Check the ethernet cable connection
- Inspect the cable for damage or loose connections
- Replace or change the ethernet adapter if the issue occurs frequently
Light Bulb Symbol Blinking Red
00:01:48
- Click the light bulb symbol in Pilot
- Review the latest error message in the log
Common Error Example
00:01:58
- Printer cover sensor error
- Indicates the front cover is open
- Ensure the printer cover is fully closed during printing
Escalation to Tech Support
- Take a screenshot of the error log
- Send the screenshot to a DTF Station technician for review
Stuck on a step?
Your authorized dealer and our factory support team answer on Discord — the fastest route to a person who knows this machine.
Need a person to answer?
Message the DTF Station team in Vietnam on Zalo — Mon–Sat, 8:00–17:00, usually answered the same day. If you need ink, film or powder, ask in the same message.