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Prestige XL3 - Maintenance Guide

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  • 7 steps
  • 79 instructions
  • 2 videos
  • 2 chapters
  • Updated 2026-02-17

Full Maintenance Guide

INTRODUCTION

  1. 0:00Daily End of Day Maintenance
  2. 4:51Weekly Maintenance
  3. 8:58Monthly or As Needed Maintenance

This video covers the end of day maintenance processes for the Prestige XL4 printer. Daily morning maintenance is not included. Please refer to the separate daily morning maintenance video if needed. The maintenance process is divided into three sections: daily end of day maintenance, weekly maintenance, and monthly or as needed maintenance.

Written steps 3

Daily End of Day Maintenance

Watch this part0:00

What you need

  • Polyester head cleaning swab
  • Lint-free cloth
  • Isopropyl alcohol
  • Cleaning solution
  • Paper towels
  • Small cup
  • Protective gloves
  1. Press the left arrow key once, then press and hold it to move the printer carriage to the left side.
  2. Open the left side cover and bottom panel to access the print head.
  3. Pour a small amount of cleaning solution into a small cup.
  4. Dip a cleaning swab into the solution and remove excess liquid to prevent dripping.
  5. Carefully apply cleaning solution around the print head, avoiding direct contact with the print head face.
  6. Use a dry swab or lint-free cloth to remove excess solution.
  7. Ensure the surrounding area is clean so the wiper blade does not push old ink residue onto the print head.
  8. Dampen a swab with cleaning solution and move to the right side of the printer.
  9. Clean excess ink buildup around the capping station and wiper blade.
  10. Soak the wiper blade surface with cleaning solution to loosen dried ink.
  11. Use a lint-free cloth to remove buildup or excess liquid.
  12. Wear gloves and avoid applying too much pressure to the wiper blade to prevent bending or damage.
  13. Gently remove excess cleaning liquid and clean the entire top of the capping station.
  14. Press the enter button to cap the print head carriage to the capping station cap.
  15. Use leftover cleaning solution to fill the inside caps if needed, stopping just before the liquid reaches the lip.
  16. Alternatively, use the wet cap button near the print head carriage home area.
  17. Clean any overflow caused by the wet cap function.
  18. Double check that the print head is properly capped.
  19. Close all covers.
  20. Turn off the printer if it is used daily.
  21. If used weekly, leave the printer on but turn off the heater, vacuum bed, ink alarm switch, and film takeup system switches.
  22. Check ink inventory daily and maintain sufficient supplies of white ink, media, and cleaning solution.

Weekly Maintenance

Watch this part4:51

What you need

  • Polyester head cleaning swab
  • Cleaning solution
  • Small cup
  • Isopropyl alcohol (90% or higher)
  • Lint-free cloth
  • Paper towels
  • Gloves
  1. Open all three top printer covers.
  2. Apply isopropyl alcohol to a lint-free cloth.
  3. Gently clean the encoder strip using high concentration alcohol and a lint-free cloth to avoid scratching.
  4. Move the carriage to the left to clean the home position area.
  5. Press the up button to move the film away from the printer bed.
  6. Use a lint-free cloth with isopropyl alcohol to wipe the printer bed and media guides.
  7. Do not pour alcohol directly onto the printer bed or vacuum holes.
  8. Clean one side of the pinch rollers using a dry cloth only.
  9. Perform this regularly to prevent heavy buildup.
  10. Clean the paper sensor located below the back platen using a lint-free cloth and isopropyl alcohol.
  11. Clean the face of the film takeup sensor to remove dust and debris.
  12. Remove and empty the waste ink container weekly.
  13. Test the waste ink alarm function as needed to prevent overspills. WASTE INK DISPOSAL GUIDELINES
  14. Press the enter button to cap the print head after disposal.
  15. Turn off the printer and cover it to protect from dust and debris.
  • Follow local laws and regulations for hazardous waste disposal.
  • Consult professional disposal services or local recycling centers if required.
  • Since the ink is water-based, disposal is generally easier.
  • One method is pouring waste ink into damaged garments and allowing it to dry.
  • Once dry, the ink is non-hazardous and can be disposed of as general waste.
  • Alternatively, mix the ink with a water-based paint hardener until solid, then dispose of it as general waste.

Monthly or As Needed Maintenance

Watch this part8:58
  1. If squeaking noises are heard, apply grease to the carriage rail.
  2. Move the print head to the left to clean the home position rails.
  3. Press the enter button to return the print head carriage to the home position.
  4. Confirm the print head is properly seated on the capping station cap.
  5. Empty the waste ink bottle as needed.
  6. Test and replace the waste ink alarm battery if required.
  7. Clean pinch rollers regularly using a dry cloth or water only.
  8. Do not use isopropyl alcohol on pinch rollers as it can damage the rubber.
  9. Perform daily and weekly maintenance tasks as needed.
  10. Clean the printer bed regularly.
  11. Check media length and condition.
  12. Fill ink bottles up to approximately 50%.
  13. Avoid overfilling ink bottles if the printer will sit unused.
  14. Store ink in original bottles to extend ink life.
  15. Opened inks are generally usable for up to six months. CONCLUSION Following these maintenance procedures will help ensure optimal performance and extend the lifespan of your Prestige XL4 printer.

How to Perform Fill Ink, Head Cleaning, Nozzle Check

  1. 0:00Fill Ink and Cleaning Process
  2. 0:37Nozzle Check Verification
  3. 1:05Troubleshooting Poor Nozzle Check
  4. 1:32Escalation
Written steps 4

Fill Ink and Cleaning Process

Watch this part0:00
  1. Go to the printer control panel and press Menu.
  2. Navigate down to Head Maintenance.
  3. Select Fill Ink and press Enter.
  4. Select Head All and press Enter.
  5. Allow the fill ink process to run for 2 minutes.
  6. During the process, monitor the waste ink tubes and confirm that ink is flowing.
  7. After 2 minutes, verify that both black and white ink are flowing into the waste ink tube.
  8. Press Cancel.
  9. Press the Cleaning button to start the cleaning process.
  10. Open the front cover during cleaning.
  11. Verify that the print head carriage and wiper blade are moving correctly.
  12. Confirm there is no ink spillage outside of the capping station caps.
  13. When the first cleaning is complete, press the Cleaning button again to perform a second cleaning.
  14. Close the printer cover.

Nozzle Check Verification

Watch this part0:37

What you need

  • Nozzle check pattern should appear clean and consistent.
  • Acceptable result is similar to Head 3 or at least 90% complete.
  • Missing channels, such as the second or ninth white channel, indicate an issue.
  1. Confirm the PC is connected to Hosonsoft and the status indicator is green.
  2. Press the Nozzle Check button on the printer control panel.
  3. Wait until the nozzle check status shows 100% printed.
  4. Open the front middle cover.
  5. Inspect the nozzle check pattern.

Troubleshooting Poor Nozzle Check

Watch this part1:05
  1. If the nozzle check is below 90%, perform an additional Fill Ink for 30 seconds.
  2. Press Cancel.
  3. Perform two head cleanings.
  4. If needed, selectively choose a single head in Hosonsoft to perform fill ink and head cleaning.
  5. Perform another nozzle check after cleaning.

Escalation

Watch this part1:32
  1. If the nozzle check does not improve after additional cleaning, stop the process.
  2. Contact the DTF Station technical support team.
  3. Provide a photo of the nozzle check results for further assistance.

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